Help for EcoSecurity customers
Reach the monitoring station, change your call list, book service or ask about a bill. Here is who to contact for each one.
Monitoring station, 24/7
(888) 333 6010Have your name, account number and verbal password ready.
Your verbal password is not your alarm code. It tells the operator who you are.
When the station calls, your phone shows “monitoring stat”. Answer it.
Common requests
A false alarm
Disarm the system with the app, a fob or the keypad. If the station calls, answer and give your verbal password.
Call the stationChange your call list or password
Call or email our office. We update the station for you.
Email the officeA low battery
The Ajax app tells you which device has a low battery. Call us to book a battery change.
Pay a bill
Use the payment link in your invoice email, an e-transfer or a cheque. Questions about a bill: email cmacfarlane@ecosecurity.ca.
Moving
Tell us before you move. We help you plan what happens to the system and the monitoring.
Cancel monitoring
Send us your request in writing. We confirm with you before anything is turned off.
The Ajax app
Get the app
Download Ajax Security System from the App Store or Google Play. Sign in with the login we set up with you.
Arm and disarm
Tap Arm, Disarm or Night mode. Night mode arms the sensors you chose for the night.
Events
The event feed shows every alarm, arm and disarm, and who did it.
Add a person
Ask us to add a person, or add them yourself if you are the admin.
What our customers say
“Josh and the staff have been very helpful each time we have had contacted them. Josh was very quick to help us when our alarm was having an issue. We would highly recommend using this company.”
Questions from customers
What is a verbal password?
A word you give the station operator to prove who you are. It is not your alarm code.
Why did the station call me?
Your system sent an alarm or a trouble signal, such as a low battery or a lost connection. The operator calls to check with you.
How do I test my system?
Call the station first and ask them to put your account on test. Then set off a sensor. Call the station again when you finish.
How do I add a person to my call list?
Call or email our office with their name and phone number.
Contact the office
Office hours are Monday to Friday, 9 am to 4 pm. For an alarm at any hour, call the monitoring station at (888) 333 6010.
- Call
- (250) 597 2628
- Office
- 157 Trunk Rd, Duncan, BC V9L 3T8
Get directions - Office hours
- Monday to Friday, 9 am to 4 pm. Closed on statutory holidays.
Alarm monitoring runs 24/7.